A live chat feature is available and also an email address for any inquiries : support@betchan.com
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Betchan Casino has many games for players to enjoy, including slots, table games, and jackpots. They have a great website theme, and navigating the website is easy. Our experts have done a deep and thorough review of this website. If you are considering playing here, welcome! Is Betchan Casino a hit or miss? Find the answer to this and more here; keep reading!
Betchan Casino does not have a good reputation among online gamblers. They have received numerous bad reviews from players. Their customer service and Know Your Customer process have drawn the most complaints. Many users report unresponsiveness and difficulties in withdrawing winnings due to strict KYC procedures.
They have received a few positive reviews, but despite this, it has an overall poor reputation. We advise players to do thorough research and proceed with caution if they eventually decide to play here.
Betchan casino website has an interesting black theme going on. We loved the theme because it made it easy for them to include other colors on the page without looking like too much was happening. The graphics were of high quality, and the website's design was great overall.
The most prominent thing on the page was a banner that had four slide shows. It shuffled between the different bonuses available. At the top right corner were the “Sign Up” and “Log In” buttons.
Under the banner was a menu bar containing “All Games,” “New Games,” “Popular,” “Slots,”
“Bonus Buy,” “Live Casino,” “Roulette,” “Blackjack,” and “Daily Drops & Wins.”
There was a “Cashback” button on the left, and clicking on it took us to their cashback bonus page.
After this, we saw a search bar for the games where you can apply a game provider filter to view games by any provider you want. Then, we scrolled through a selection of their games, leading us to an article about Betchan Casino and their FAQS.
When we got to the bottom of the page, there were links to other pages on the website, their payment options, and their licensing information. There was no sidebar, but navigating the website was seamless. You could use the menu bar at the top of the page or the links at the bottom.
Betchan Casino does not have a dedicated games page. To view all the games, we had to click “All Games” on the menu bar. They have a wide selection of games and various slot games. They have over 40 reputable game providers, including Bgaming, Pragmatic Play, Quickspin and Reflex Gaming. Betchan online casino has games available in demo mode, so you can test the games first, especially if you’re not ready to play with real money.
Here is a checklist of available games on the Betchan Casino site:
Navigating through Betchan’s games was very easy. The categories were available on the menu bar. There was also a search button that you could use to look for a game by title. However, the search bar had no filter. The only filter available was the game providers filter, which you can use to limit the games displayed to you to only a specific provider. This feature is handy if you have a game supplier whose games you prefer to play.
The live chat can be accessed by tapping the white icon at the bottom right anywhere on the website. We were required to fill out a short form to be able to speak to an agent. Our favorite thing about this casino site is that their live chat is available in languages other than English.
We asked some questions and got our replies in about a minute. The support was knowledgeable and helpful with a quick response time. They don't have mobile support, but you can reach them via email at support@betchan.com.
We got no response when we contacted their email support. We deducted some points from their customer support because of this.
Betchan.com has a Malta Gaming Authority license with the number MGA/B2C/394/2017 (issued on 01/08/2018). It is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206 Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
We got to their payments page by clicking “Payments” at the bottom of the homepage. They have 10 accepted payment methods, including credit cards like Mastercard and Visa and E-wallets like Skrill and Neteller. We did not see any crypto method. No processing fee is attached to any payments, and the processing time is instant. They also specified the limits for each of the payment options.
For withdrawals, they have seven accepted methods. These include credit cards, E-wallets, and bank transfers. There are no processing fees; they claim to process withdrawals within 12 hours. The processing times and limits of each withdrawal method were also clearly stated.
Betchan Casino only offers one bonus, and we confirmed this with the support. We removed many points for this because having different bonuses available adds to the thrill of online gaming. We reviewed and summarized this bonus for you below.
Cashback Bonus: Enjoy an 11% cashback bonus every Wednesday. This bonus has no wagering requirement or maximum limit on cashback payout. You receive cashback weekly based on your results between:
UTC: Wed 00:00 - Wed 00:00
CET: Wed 01:00 - Wed 01:00
Betchan Online Casino’s terms were clear and easy to understand. They have their bonus terms separated, which makes navigation easy. Both the general terms and bonus terms pages can be found by clicking on their respective links at the bottom of the homepage.
We reviewed the terms to make sure they are fair for you, and we’ve extracted some of the essential things and summarized them for you below.
The KYC process is mandated when cumulative withdrawals reach € 2000 or equivalent. But they may ask this for smaller withdrawals too, as many players have reported.
The following documents are required in Latin or Cyrillic alphabet:
If the player doesn’t have an opportunity to provide documents in the alphabet mentioned above, the casino has the right to demand video verification where the player shows their documents. The casino could also ask for a selfie with ID, a selfie with ID, and a special sign or a call as part of the KYC process.
In our review of the Betchan Casino site, we found some things we liked and others that we didn’t.
We really loved their website theme and how easy it was to get around the website. Their live chat being available in languages other than English also impressed us. The website is licensed, so you can feel safe here. Their terms are also straightforward and easy to understand.
They have a wide selection of games, all backed by reputable providers, that would cater to a wide range of player’s tastes.
However, their no bonus wagering requirement of 3x is too high. Players shouldn’t have to play through their deposit that many times if they didn’t use a bonus. This brings us to our second con: they offer only one bonus. We don’t think this is enough, as players should enjoy a variety of bonuses when playing casino games. It adds to the thrill.
Because Betchan Casino has an overall negative reputation in the online gambling world, we recommend playing at other top online casinos. However, if you decide to play here for any other reason, we advise you to proceed with caution. We encourage you to do further research and test out things yourself before making your final decision. Remember that this review was based on our opinion, and individual experiences may vary.
A live chat feature is available and also an email address for any inquiries : support@betchan.com
