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ComeOn Casino is an online casino with a wide game selection and many promotions to add to the thrill of playing these games. This article provides an insightful and thorough review of ComeOn.
We have explored its offerings, features, and the overall gaming experience it promises to its players and detailed all our findings in this review. If you are wondering if you should play at ComeOn casino, you are in the right place. Our review would assist in helping you make an informed decision. Keep reading!
ComeOn Casino has a decent reputation among online gamblers, but it's not without issues. Players have expressed frustration over lengthy KYC verification procedures that delay withdrawals. This affects their overall gaming experience.
Also, their customer support leaves players feeling unsatisfied. There have been complaints about slow and unhelpful responses. These areas show that ComeOn Casino needs to make improvements to make players happier and more trusting in their casino.
We were not impressed with the ComeOn casino website’s overall design. The predominant color was black, which should have made it easier for them to add on prettier colors, but they chose a dull shade of purple, blue, and neon green. Also, the images were pixelated and of poor quality.
The most prominent thing on the landing page was a huge banner. This displayed their bonuses and the ”Quest of the Dead” game. The welcome bonus was advertised as “Deposit $10 and get $60”, which we found out is just one of their welcome offers. They have 2 other welcome offers that can be claimed depending on a player’s preference. There were also tournaments and their Betboost and ComeOn boost promotions. We reviewed these bonuses, and you can find more information on them in the Promotions section of this article.
At the top of this banner was a menu bar with links to the following pages “Casino,” “Live Casino,” “Sports,” “Virtuals,” “WeSpin,” “Promotions,” “Shop,” and “Support.” Above this menu bar to the far right were the “Open Account” and “Log In” buttons.
We scrolled down to see their game selection, which was neatly put into categories. You could view the games by categories by clicking on either of the options on the menu bar, such as: “New Games,” “Exclusive Games,” “Bonus Buy,” and others. While scrolling down, you’d also see the games listed per category, like “Recommended” and “Drop and Wins”. There was a search bar to search for games or providers.
After scrolling through their wide selection of games, we came across an article that said a little about ComeOn casino. This then led to a section with a button to switch your language and links to pages on “Why ComeOn?,” “Become an Affiliate,” “Responsible Gaming,” “Privacy Policy,” and “Terms & Conditions.
Then, we reached the bottom of the homepage. Here, we found their licensing information and logos of their accepted payment methods.
While navigating ComeOn’s website was easy, we found a bug. We noticed that clicking the right arrow on the huge banner at the top of the page brought us down to the game selection instead of going to another slide.
ComeOn Casino did not have a dedicated games page. All the games are available to view on the homepage. The games had a free-play mode where you could choose to play for fun instead of for real money.
Their game providers were not stated clearly, but it was possible to search for them by title with the search bar. We did this and found reputable providers like Pragmatic Play, Bgaming, Betsoft, and Microgaming. We did not like this feature as we believe the game providers should be clearly written on the games and available as a filter. This way, it would be easy for players to find games by their preferred game provider.
We did not find any special category for slot games but had to search for it. They had titles like “Street Fighter II,” “Psycho Candies,” and “Volatile Slots” available.
Here is a checklist of available games on ComeOn Casino’s website:
Navigating through ComeOn casino games was easy. The games were neatly categorized and this would make it easy for players to find their favorite category of games. There was also a search bar that you could use to search for games by title or for the game providers.
ComeOn Casino does not have 24/7 live chat support, and we removed a lot of points for it. Players should have access to support at all times because problems could arise at any time, like in the middle of the night, or they could even be playing at a different timezone.
At the time we wrote this review, there were support agents available. We clicked on “Support” and were connected to a chatbot. We played around with the options the bot gave us, and it was quick and knowledgeable.
The chatbot supplied their email address, [email protected], and they have no mobile support.
We tried to speak to a real agent after a few hours, but this was unsuccessful.
We then contacted their support via email and got a response after about 20 hours. They answered our questions clearly and were helpful.
Overall, ComeOn’s customer support has a lot of room for improvement. Support agents should be available 24/7 via both live chat and email.
ComeOn casino site is managed by Diomedes Limited, a company registered under the laws of Malta, a member state of the European Union. It holds registration number C101888, and its office is located on the 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta. Diomedes Limited's operations are overseen by the Malta Gaming Authority (MGA) under license number MGA/CRP/178/2009, issued on 3rd June 2019.
Viewing ComeOn’s accepted payment methods was not straightforward. This is not a feature we like in an online casino. Players should be able to quickly review a casino’s payment options to know if their preferred option is available before deciding to register there.
We found a link to their payments page while reviewing the terms and have detailed our findings here.
There were ten accepted methods for deposits, including bank transfer, credit cards like Visa and MasterCard, cryptocurrencies like Bitcoin and USDT, and e-wallets like PayDo and Luxon. The processing times and fees were clearly stated.
There were five withdrawal options, which included e-wallets, bank transfer, and cryptocurrencies like those for deposits, but these were more limited. Credit cards are not accepted for withdrawals. The processing times and fees were also stated.
ComeOn Casino had a variety of promotions on offer when we wrote this review. The promotions were a total of eight. While reviewing them, we discovered that only two were casino bonuses. The live casino promotions took us to the live casino games page. One was a new game promotion, there was a daily boost sports betting bonus, and the others were tournaments.
We found the bonuses and their terms fair and summarized them below.
ComeOn’s terms were straightforward and easy to understand. It was also comprehensive and contained the information necessary for players to know. We found the terms fair, too. However, it was not easy to navigate and might be a hassle for players to find the necessary information.
The terms categories were listed at the beginning, but clicking on a category does not take you to that category. You would have to scroll through it manually. Also, the bonus terms were together with the general terms, which made it a little cumbersome.
The withdrawal limits depend on the withdrawal method, varying from €1500 for bank transfers to as high as €10,000 for Jenton e-wallet. Cryptocurrencies have a limit of €5000.
The KYC process of ComeOn was not explicitly said. They, however, specified that players with cumulative deposits of 2,000 Euros will be requested to provide their personal documentation.
These include but are not limited to:
Please note that ComeOn may sometimes request that the documents above be notarized.
While reviewing ComeOn casino, we found some things we liked and others that we didn’t.
They have a wide selection of games that are neatly categorized. The casino also offers many promotions, including tournaments, casino game bonuses, and sports bettors.
ComeOn Casino is licensed by the Malta Gaming Authority, which gives an assurance that it's safe to play there. However, considering their moderate reputation, we advise proceeding with caution.
They have fair and comprehensive terms, but it might be hard to navigate due to the lack of categories.
ComeOn’s casino support fell short of expectations. We could not speak to a real human agent even after several attempts. The email support also took over 20 hours to respond which we consider too long. Although, the chatbot available was helpful and knowledgeable, this was not enough. Players sometimes have unique issues and need real-time help that email support might not be applicable for, especially since they have a long response time.
Before playing here, please weigh these pros and cons and try some things yourself. This review was based on our experience and opinions, and individual experiences may vary. Remember to stay safe while gambling online; best of luck!
Support Email: [email protected]. Live Chat is also available
