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Casumo Online Casino Review

Casumo Casino Review

4.7/5
User Score (4.50)
★★★★★
★★★★★
6 User Reviews
+
Play Now!
Casumo Casino Pros
Big selection of game providers.
Extensive selection of games.
Perfect reputation.
Casumo Casino Cons
Not all payment methods are available for all countries.
4.7/5
User Score (4.50)
★★★★★
★★★★★
6 User Reviews
+
Casumo withdrawal limits
Withdrawal Limits
Monthly $/€ 50000
Casumo withdrawal limits
Withdrawal Limits
Monthly $/€ 50000
Casumo Casino Pros
Big selection of game providers.
Extensive selection of games.
Perfect reputation.
Casumo Casino Cons
Not all payment methods are available for all countries.
Casumo Casino Pros

Casumo Casino Overview

Get ready to unlock the secrets of online gaming as you delve into our review of Casumo Casino. Should Casumo be on your online gambling adventure radar? Get the answer to this question and more in this review.  Brace yourself for an insider's look at the games, bonuses, and unique experiences that might just redefine your gaming journey. Let's discover together if it's the thrilling adventure you've been waiting for!

Reputation


Casumo Casino has built a solid reputation since its establishment in 2012. This makes it a well-regarded name in the online gaming community. However, there's a common concern about the Know Your Customer (KYC) process. Before depositing money, it's wise to understand this process. Reach out to customer support for details on the KYC steps specific to your location. This ensures a smoother experience at Casumo Casino.

Design and User Experience

Our first visit to Casumo Casino’s website did not spark much excitement for us. The overall aesthetics felt basic, and the website fell short regarding its user interface design. Compared to other online casino sites, it doesn’t have the visual appeal that many players usually seek.

At the top of the home page were tabs leading to “Casino,” “Live Casino,” “Sports,” and “Promos pages.” At the top left corner, we saw a menu icon that displayed a collapsible sidebar when clicked.

Casumo casino welcome page

On this sidebar, we saw “Casino,” “Live Casino,” “Promotions,” “Sports,” “Game Browser,” “Live Chat,” and a few other pages. The sidebar also featured login and signup buttons; these were also at the top right corner of the home page. 

Casumo casino side bar

The most notable part of the home page is the welcome bonus boldly displayed, with a signup button right under it. It’s hard to avoid signing up on their website with the signup button everywhere you look.

Scrolling down, we noticed a couple of promotions on display. You can also click ‘Read more’ to learn more about the promotions and their terms.

Casumo casino home page promotions

Despite the simplicity of the webpage, we have to give them credit for organization. It was straightforward to navigate through the page as the different sections were well organized and easy to understand. Following the promotions section on the home page was a game section, giving us a sneak peek of the variety of games available on Casumo’s website.

Casumo casino home page game selection

Below the games section, you can find the payment methods supported on the website. We think this is an excellent addition to the home page because it lets users decide what payment option best suits them or if their preferred option is available from the start.

Casumo casino home page payment method

Then we came across a section that gives you a sneak peek at Casumo’s live casino experience with clear, visually appealing images of their live dealers and tables.

Casumo casino home page live casino

At the bottom of the page, you can find shortcuts to several pages on the website, region selection, links to their social media accounts, and licensing information.

Casumo casino bottom of home page

Game Selection

On Casumo Casino’s website, they claim to have 3627 games spread across different categories, which is quite a lot. They also listed a variety of notable game providers responsible for their game selection. Some popular names include NetEnt, Evolution Gaming, Play’n Go, and Microgaming, amongst many others.

Here’s a checklist of games available on Casumo’s website:

  • Tournaments - Yes. When we visited the website, a few tournaments were available.
  • Live dealer games - Yes. Casumo offers many live casino games, including Live Roulette, Baccarat, and Blackjack variations.
  • Jackpot games - Yes. Some jackpot options are available, including Mega Moolah, Jackpot Raiders, Major Millions, and others.
  • Specialty games - Yes. They have craps, sic bo, and dragon tiger, amongst many others.

Navigating Through Games and Filters

Finding games on Casumo’s website was easy. The different game categories are on the home page. We reached the main games page by clicking “Explore Our Casino Games” in the game section of the home page. You can also click “Game Explorer” on the collapsible sidebar at the top left corner of the home page.

The games page was well organized, displaying the different game categories at the top and a search bar to easily search for any game you want. We noticed the search bar did not have filters, which was a let-down. 

casumo casino game selection
casumo casino slots

Customer Support

Casumo Casino’s website features a live chat feature that can be found on the sidebar at the top left corner of the homepage. However, we think it would be better to have a live chat button on the screen for easy access while navigating the page.

The live chat popup lets you search for articles relating to your issue, which you can read for more information.

casumo casino customer support

Finding a way to text the support was not as straightforward as we would have liked. Clicking on “messages” did not take us to a chat box. We had to try searching for a FAQ, and when no article came up, we saw the option to type our question.

We saw a prompt to type in our email and question. We asked if they accept players from Cyprus. A chatbot responded first but didn’t have an answer to this question, and then we saw the option to talk to a real person.

casumo casino customer support

The support agent answered our question very quickly. They were also super friendly, and we loved how it felt like we were chatting with a friend.

We followed up with a somewhat technical question; the response was also swift, and it was obvious to us that they were knowledgeable about the casino.

casumo casino customer support
casumo casino customer support
casumo casino customer support

They don’t have mobile support, but you can reach out to them via email at hey@casumo.com. We tested their email support, too. We got a response back after two days, which we think is too long a waiting time. The answers to our questions were comprehensive and easy to understand, but this did not make up for the long waiting time.

casumo casino email support
casumo casino email support

Licensing and Identity

Jocularis Ltd holds licenses from the Government of Gibraltar (Remote Gaming Licences no 126 and 127) and is under the regulation of the Gibraltar Gambling Commissioner. The company is registered in Gibraltar with the company registration number 121395, and its operational office is located at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar.

casumo casino license

We found only a few payment options on the home page that Casumo supports. You can deposit via VISA or MasterCard, Paysafe card, Interac, and MuchBetter. We did not find their payment processing times on the page.

casumo casino payment method

Promotions

Casumo had many exciting promotions running when we wrote this article. However, most were seasonal and would expire in a few weeks. We have listed the permanent ones below for you. We reviewed the bonus terms, which are transparent and fair to players.

  • Casumo Welcome Bonus: Enjoy a 100% deposit match up to €300 with 20 free spins on your first deposit. This bonus is only available to new customers.
  • Friday Quiz (€2000 Gold Chips): Test your general knowledge and go for gameshow gold every Friday to stand a chance of winning €2000 Gold Chips.
  • Casumo Fresh New every Monday: Enjoy new games and offers every Monday.
  • Casumo Daily Spinner: Log in daily, spin the Daily Spinner, and you might win up to 20 Free Spins on some slot games.
  • The Adventure: Whenever you bet or spin, you earn points to move to the next level. You can then use these points to win Free Spins or cash.
  • Bonus Cash, Deposit Bonuses, and Free Spins: At Casumo, you earn bonuses called "Valuables" based on your activity. These show up in your account's inventory and can be things like Bonus Cash, Deposit Bonuses, or Bonus Spins. When you receive a reward, you get a Valuable with all the bonus details, and you can choose when to use it. Each time you play at Casumo, you're getting closer to earning your next Valuable. tournaments.
casumo casino promotions

Casumo Casino's promos have clear and simple rules. You can find them in each promo's description. Their general terms are also easy to understand, but we couldn't find some important information, so we had to ask their support team.

Below, we've outlined the wagering requirements, withdrawal limits, and KYC procedure.

Casumo’s withdrawal limits are:

  • Daily withdrawal limits -There is a limit of €10,000 on single withdrawals. But you can withdraw several times per day. 
  • Weekly withdrawal limits - There is no weekly limit.
  • Monthly withdrawal limits - There is no monthly limit.

Casumo’s wagering requirements are:

  • The wagering requirement for a no-bonus withdrawal is 1x.
  • The wagering requirement for a bonus withdrawal is 30x. 

The KYC process involves:

  • A Government-Issued Photo ID: A copy of a current, valid, non-expired government-issued photographic ID is required for your first withdrawal request. For this purpose, Casumo accepts passport copies, national identity cards, and/or driving licenses.
  • Proof of address: They accept a utility bill or a credit card statement. It should be a recent document (not older than six months) showing your full name and address as registered on your account with us. If you provide a credit card statement, ensure that you blank out the eight middle numbers of the credit card.
  • Additional Supporting Documents: Casumo may also ask you for other documents, such as:
    •  A power of attorney if you request a withdrawal for anyone other than yourself or applicable legal documents such as a will. 
    • Verification of payment methods: For example, a copy of the front and back of the credit/debit card(s) used to fund your account. They may ask that you sign a list of your previous deposits to your account.

Closing Thoughts

Wrapping up our look at Casumo online casino, it's essential to know that what we've shared is based on our thorough exploration of the site. Casumo has some good aspects and areas for improvement.

The design and how you use the site could be better. It's a bit plain and not as visually exciting as other top casinos. But we appreciate the organized layout, making it easy to find your way around.

Casumo has various games from different providers, giving you plenty of options. Their customer support is good, with a live chat feature and a helpful chatbot. Casumo is licensed and regulated, ensuring a safe and secure gaming environment. The terms and conditions, including withdrawal limits and rules, are clear and easy to understand.

In conclusion, Casumo has its strengths and weaknesses. Remember, individual experiences may vary, so do your own research before making your final decision. Best of luck in your online gambling adventure!

Customer Support +

Casumo has a Live Chat available. You can also contact them via email - hey@casumo.com

Software Providers +
Casumo Gaming, Evolution Gaming, Ezugi, Greentube Malta, Microgaming, NYX Gaming Group, NetEnt, Play'n GO, Red Tiger Gaming, Relax Gaming, Thunderkick, Yggdrasil Gaming, edict, igt,
Deposit Methods +
Abaqoos, Bank wire, CashtoCode, Giropay, Mastercard, MuchBetter, NetBanking, Neteller, PaySafeCard, PugglePay, SOFORT Überweisung, Skrill, VISA, ecoPayz, iDEAL, iWallet, wire-transfer,
Accepted Currencies +
CAD, DKK, EUR, GBP, SEK, USD,
Accepted Countries +
Algeria, American Samoa, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, Democratic Republic, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands (Malvinas), Fiji, Gabon, Gambia, Georgia, Germany, Gibraltar, Global, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Iceland, India, Ireland, Isle Of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liechtenstein, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Niue, Northern Mariana Islands, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Puerto Rico, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Vincent And Grenadines, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Serbia, Seychelles, Solomon Islands, South Africa, South Georgia And Sandwich Isl., Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Turks And Caicos Islands, Tuvalu, Ukraine, United States Outlying Islands, Uruguay, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Zambia,
Casumo Casino Reviews

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