Casumo has a Live Chat available. You can also contact them via email - [email protected]
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What do I need to know about the Casino Welcome Offer?
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These terms and conditions are in addition to the general Terms and Conditions published on the website www.casumo.com, which also apply to this promotion, in particular section 6, which relates to bonus money and promotions.
Casumo has the right to review transaction records at any time for any reason. If Casumo believes that you are engaging in irregular gameplay for the purpose of abusing a Bonus (as per below), it may, in its sole discretion, block, suspend, withhold, or withdraw any Bonus and confiscate all winnings earned through irregular or abusive play.
For more information relating to Bonus Abuse, please ensure to read the General Bonus Terms and Conditions, specifically Section 6 – Bonus Abuse.
Casumo reserves the right to amend this promotion at any time without prior notice and without liability to you where circumstances beyond our reasonable control demand it. Any changes to the promotion will be published in these terms and conditions.
If Casumo notices that the promotion is being abused and/or the bonus terms are being breached, we reserve the right to confiscate winnings that originated as a result of abuse and/or breaching terms and exclude players from receiving future bonuses.
This promotion is provided by Casumo Services Limited, licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/217/2012 to offer type 1 and type 2 Gaming Services.
Get ready to unlock the secrets of online gaming as you delve into our review of Casumo Casino. Should Casumo be on your online gambling adventure radar? Get the answer to this question and more in this review. Brace yourself for an insider's look at the games, bonuses, and unique experiences that might just redefine your gaming journey. Let's discover together if it's the thrilling adventure you've been waiting for!
Casumo Casino has built a solid reputation since its establishment in 2012. This makes it a well-regarded name in the online gaming community. However, there's a common concern about the Know Your Customer (KYC) process. Before depositing money, it's wise to understand this process. Reach out to customer support for details on the KYC steps specific to your location. This ensures a smoother experience at Casumo Casino.
The Casumo Casino website has a beautiful purple theme and overall design. The brilliant graphics and clear font all contribute to its attractive look. The landing page was a huge banner displaying their welcome bonus, a 100% bonus of up to 300 plus 20 free spins. Further down this page, there will be more details on this bonus and Casumo’s other bonuses.
Casumo has a sportsbook, but it is only available to players in Ontario. They can find it by clicking “Sports” at the top of the page. Under this is a menu bar that contains “Games,” “Promos,” and “Live Casino.”
At the top right corner of the home page are the “Login” and “Sign up” buttons. Beside them is a “More” icon that, when clicked, displays “Help,” “Play,” and some other options, such as “Responsible Gaming,” “About Casumo,” “Casino Games Guides,” “Terms and Conditions.” and others. This More button makes navigating the Casumo website convenient for players.
Under the huge banner displaying the welcome bonus are some of the other bonuses available on the Casumo website. You can also click “Read more” or “Discover” to learn more about the promotions and their terms. These promotions include tournaments, reload bonuses, and weekly free spins for players to enjoy.
One thing we really love about the Casumo casino’s home page is the organization. It was a breeze to navigate through the page as the different sections were well-organized and easy to understand. Following the promotions section on the home page was a game section, giving a glimpse into the vast array of games awaiting you on Casumo’s website.
We scrolled through a section describing how players can level up while playing at Casumo to unlock higher rewards. This then led us to a sneak peek of their live casino section, which contains visually appealing images of their live dealers and tables.
Under this is an advert for their mobile app, which leads to their payment methods section. This is an excellent addition to the home page because it lets users decide what payment option best suits them or if their preferred option is available from the start.
At the bottom of the page, you can find shortcuts to several pages on the website, region selection, links to their social media accounts, and licensing information.
To view Casumo’s full game selection, click the “Games” button on the menu bar at the top of the page. This will lead to a well-organized page that displays the different games available on the website.
Casumo Casino claims to have 4703 games spread across three categories, which is an impressive number. Out of these games, 4500 are online slots. They also listed a variety of notable game providers responsible for their game selection. Some popular names include NetEnt, Evolution Gaming, Play’n Go, and Microgaming, amongst many others.
Here’s a checklist of games available on Casumo’s website:
Finding games on Casumo’s website was easy. There are some game categories on the home page. In addition to “Games” on the menu bar, you can also click “Explore Our Casino Games” in the game section of the home page. This would take you to the game page.
The games page was well organized, displaying the different game categories at the top. Scrolling down the games page also reveals more categories for the games, including “Popular,” “Top new games,” “Must Drop Jackpots,” and others. There is a handy search bar that can be used to find games by title. The only drawback of this search feature is that it has no filters.
To contact Casumo Casino’s support team, click the “More” button at the top right of the home page. This will display three options under “Help”: FAQs, Live chat, and Email. However, we think having a live chat button on the screen would be better for easy access while navigating the page.
The live chat popup lets you search for articles relating to your issue, which you can read for more information.
Finding a way to text the support was not as straightforward as we would have liked. Clicking on “messages” did not take us to a chat box. We had to try searching for a FAQ, and when no article came up, we saw the option to type our question.
We saw a prompt to type in our email and question. We asked if they accept players from Cyprus. A chatbot responded first but didn’t have an answer to this question, and then we saw the option to talk to a real person.
The support agent answered our question very quickly. They were also super friendly, and we loved how it felt like we were chatting with a friend.
We followed up with a somewhat technical question; the response was also swift, and it was obvious to us that they were knowledgeable about the casino.
They don’t have mobile support, but you can reach out to them via email at [email protected]. We tested their email support, too. We got a response back after two days, which we think is too long a waiting time. The answers to our questions were comprehensive and easy to understand, but this did not make up for the long waiting time.
Casumo has an official license granted by the Malta Gaming Authority (MGA). They operate under the license number MGA/CRP/217/2012 to offer type 1 and type 2 Gaming Services. The company, Casumo Services Limited, is registered in Malta with registration number C55663 and with a registered address at 'The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta.
Casumo Casino has no dedicated payments page, so we removed a few points. Players should be able to review the payment options available on a website before registering. This way, they can know if their preferred payment method is available, which will help them make their final decision.
We found only a few payment options on the home page that Casumo supports. You can deposit via VISA or MasterCard, Paysafe card, Interac, and MuchBetter. We did not find their payment processing times on the page.
When we wrote this article, Casumo had many exciting promotions running. However, most were seasonal, with tournaments that would expire in a few weeks. There were also monthly promos that change every month. We have listed the permanent ones below. We reviewed the bonus terms, which are transparent and fair to players:
Casumo Casino's promos have clear and simple rules, which are explained in each promo's description. The general terms are also easy to understand, but we couldn't find some important information, so we had to ask their support team.
Below, we've outlined the wagering requirements, withdrawal limits, and KYC procedure.
Casumo Casino does not have daily or weekly withdrawal limits. There is only a limit per transaction, and this depends on your withdrawal method. For example, €10,000 for Visa and Mastercard withdrawals. The good thing is if your transaction exceeds this limit, you can request multiple withdrawals on the same day.
The monthly withdrawal limit is €/$50,000. VIP players may be entitled to higher withdrawal levels.
Wrapping up our look at Casumo online casino, it's essential to know that what we've shared is based on our thorough exploration of the site. Casumo has some good aspects and areas for improvement.
The website has a beautiful overall design and is very organized and easy to navigate.
Casumo has various games from different providers, giving you plenty of options. Their customer support is good, with a live chat feature and a helpful chatbot. Casumo is licensed and regulated, ensuring a safe and secure gaming environment. The terms and conditions, including withdrawal limits and rules, are clear and easy to understand.
In conclusion, Casumo has its strengths and weaknesses. Remember, individual experiences may vary, so do your own research before making your final decision. Best of luck in your online gambling adventure!
Casumo has a Live Chat available. You can also contact them via email - [email protected]
