The support agents are always ready and willing to help players and provide them with the information they need. Email support service being available 24 hours, 7 days a week.Support Email: [email protected]
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Emu Online Casino was first launched in 2012. You couldn’t tell that they have been around for a while by their sleek, modern-looking website design. They offer a decent selection of games from the biggest software providers, and they have a legal license, so you can feel safe wagering with them to an extent. Other factors, such as the casino’s reputation and game providers, come into play in determining the safety of a casino.
The website is available on both Desktop and Mobile. We did a thorough check of the website and brought you this honest review of their website. Keep reading to find out if they meet your expectations!
Emu Casino has gotten mixed reviews from users. While there aren't significant issues, some people mention average service. Most complaints have been about their customer support and the gaming experience, which some find lacking compared to other online casinos.
Despite offering many games, Emu Casino struggles to meet high expectations for excellent service and quick customer support. This feedback suggests room for improvement to make players happier and compete better in the online gambling world.
Emu Casino has a creative website design. When you visit, you see the website’s mascot, the emu, all over the home page.
At the top of the home page, there is a menu bar featuring game tabs that lead you to “All Games,” “Promotions,” “Slots,” “Live Casino,” and “Casino Races.” The “Sign up” and “Log In” buttons are on the right of the menu bar.
There was a huge slider showing Emu’s promotions. The slider switched between their no-deposit 12 free spins offer you get as soon as you sign up, their $300 triple boost welcome bonus, and jackpots. More information on these bonuses will be provided in the Promotions section further down this page.
On scrolling down, we saw a few games from some categories, giving you a sneak peek at what Emu Casino offers.
Near the bottom of the home page was an article about Emu Casino and this was followed by some FAQs you can check out.
At the bottom of the page are links to Emu’s social platforms, shortcuts to pages on the website, logos of Emu’s game providers, and the payment options available.
Emu Casino features over 2,100 games ranging from slots to live casino games and virtual races. They are supplied by some of the most famous game providers, including Microgaming, Betsoft, BGaming, Pragmatic Play, NetEnt, etc.
Here is a checklist of games Emu Casino offers:
You get a sneak peek of Emu’s casino game catalog on the home page. You can easily access the casino hub from the menu bar at the top of the home page. Click on All Games to see all of Emu’s games, and click on any category of yours to narrow your view to the games in that category alone.
The website has filters you can use to make searching for games more straightforward, and there is a search bar, too. You can also sort them in alphabetic order or reverse, however you choose.
At the time of this review, we could not contact a support agent via live chat because no agent was available.
Since we could not speak with a support agent directly, we typed our questions in the message box.
We received an email informing us that a ticket had been opened for us immediately after filling the query box. The actual response came in about 50 minutes later.
We were informed that they did not accept players from the country we asked about. Our second question was not answered.
The “Customer support” page states that they offer email support but does not include the email address. And there was no indication of phone support.
EmuCasino holds a license with the number 365/JAZ - GLH-OCCHKTW0711232020 and is authorized by the Government of Curacao. It operates under the umbrella of Luster N.V., andLuxerite Ltd handles all payment services. When you register on emucasino.com, you are entering into an agreement with Luxerite Ltd and Luster N.V.
Access the “Payment Options” section by clicking on “Deposits” or “Withdrawals” below the help section in the shortcuts at the bottom of the website. You will be directed to a cool-looking page with everything you need to know about using your preferred payment option. You can even watch a video about crypto deposits and withdrawals from Emu’s YouTube channel.
You can make deposits and withdrawals using Jeton, CashtoCode, Skrill, Neteller, Ecopayz, crypto, and many other payment options.
A table shows the different payment methods, transaction processing times, and deposit limits. All deposit methods process your deposits instantly, except Interac, which may take up to fifteen minutes. Credit card withdrawals reflect within seven days, while bank transfers and Interac withdrawals take 2 to 3 working days. Other withdrawal methods are instant.
Emu Online Casino has a lot to offer in terms of promotions. They give you free spins, bonuses, cashback, and VIP benefits. The Promotions page also makes it easy to explore all the offers with its sleek, organized design.
When you click on a bonus, you can watch a video from their YouTube channel that explains the bonus and its terms.
Here are some of Emu Online Casino’s offers:
Emu Casino’s terms and conditions are neatly itemized, each with clear headings to make them easy to find. They were also comprehensive; we found all the essential information we needed.
We checked the bonus terms and requirements to ensure they were transparent and fair to players.
Below, we outlined the wagering requirements, withdrawal limits, and KYC procedure:
Emu Casino has a monthly withdrawal limit of $20,000 for all customers. We consider this withdrawal limit as too low. It would be difficult for players with huge cashouts to get all their money out. The best limit is either between $60,000 and $100,000 or no limit at all. No daily or weekly withdrawal limits were stated.
Emu Casino’s KYC process involves:
Sometimes, they might request notarized copies of these documents for added verification.
Emu Casino presents itself as a well-established online gaming platform with its sleek and modern design, game catalog ranging from slots to live dealer games and valuable promotions.
Another exciting thing about Emu Casino is that they have a YouTube platform where they post helpful video guides that they link to the website. They also have clear gambling rules, terms, and limits, with various cash-out payment options. You can find some peace of mind in knowing that Emu Casino is licensed. Factors such as Emu Casino’s reputation and the game providers should be considered before concluding if it's safe to play there.
However, there were certain things we did not like. First, the monthly withdrawal limit of $20,000 is too low. Also, we could not access customer support via live chat. Their email address was not provided, and there was no mobile number. The response to our questions via the query box was fast, but our second question was unanswered.
Bear in mind that our review is solely based on our experience with the website. We encourage you to make personal findings and weigh all the pros and cons before deciding to play here. Stay safe, and have fun in your online gambling journey!
The support agents are always ready and willing to help players and provide them with the information they need. Email support service being available 24 hours, 7 days a week.Support Email: [email protected]
