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Welcome bonuses may vary depending on a player's country.
Once a month, you have a chance to collect up to 13% in cashback with the maximum amount of 3000 EUR!
The bonus is available as part of their status system, built-in 27 stations that you can reach the more active you are.
Each month, your activity is rewarded with free bonuses, and in addition to (you guessed it!) up to 13% cashback, you can receive free spins with no deposit or cash bonuses.
Learn more about the Status System on their website.
Station 0 — 4 - 0%
Station 5 — 8 - 2%
Station 9 — 12 - 4%
Station 13 — 16 - 6%
Station 17 — 20 - 8%
Station 21 — 24 - 11%
Station 25 — 27 - 13%
Introducing Frank Casino, an excellent online gaming platform launched in 2014. The website is famous for its creative user interface and immersive game catalog, consisting of over a thousand slots and hundreds of thrilling game titles, and its variety of promotions, including bonus packages and tourneys.
We explored the website to bring you an honest review that will help you determine if this casino meets your preferences. Join us on a ride to see what Frank Casino has for you!
Frank Casino has received mixed feedback from its users. Some like its wide range of games, user-friendly design, and attractive bonuses. But others have problems, especially with the KYC process, which can be slow. This causes delays in withdrawals and makes transactions take a long time.
Here are the main issues:
While some enjoy Frank Casino, these problems have made some players unhappy. If you're considering playing, it's a good idea to consider these mixed reviews and do your research first.
When we visited the website, we were greeted with a dazzling display of colors and superb graphics.
An eye-catching banner at the top of the landing page displays different offers from Frank Casino in a slideshow. It shows an enticing 100% bonus of up to €500 plus 50 free spins for new players, and it's just for newcomers!
You can read more about this in the Promotions section of this review. It also advertises Frank Casino’s Super Wheel spin bonuses and live casino games supplied by Pragmatic Play. You can expect to see some excellent blackjack and roulette variations.
Above the slider, a menu bar leads you to different sections of the website in one click. On the right side, you can select your preferred language. We also noticed the “Login” and “Register” buttons.
Below the slider, we saw a menu of game categories, including “Show games,” “New,” “Tables,” “Jackpots,” etc. There were twelve in total. The website also gave us a sneak peek at some exciting titles featured in each category.
Scrolling down the page, we reached a section, “Winning Now,” where we saw some player names and how much they won in different games. We like how organized and well-labeled the website is.
The section below the winner is “Providers.” We saw logos of different reputable game providers with whom Frank Casino works. Expect a bounty of games with unique themes and exciting features. There were also logos of different payment methods supported by the website.
Frank Casino included an informative article about their website. There are some FAQs at the end that you can check out.
Finally, we reached the end of the home page. On the right, several shortcuts take almost anywhere on the website. We found Frank Casino’s licensing information and links to their Facebook and Instagram accounts on the left.
The homepage is designed to be user-friendly, with easy navigation and clear sections. Scrolling through the page was seamless, making the design more appealing.
Frank Casino boasts over 2000 games in its catalog, which comprises around 1400 slots, more than 200 table games, and hundreds of live dealer and jackpot variations. This isn’t the biggest selection of games you can find in an online casino. However, this amount of games is enough for everyone to have a lot of entertainment hours.
Explore a variety of exciting titles like Golden Gods, Unicorn Legend, Fairy Gate, and Pigeon Hut Will, supplied by top game providers. Frank Casino works with providers like NetEnt, Arcadem, Microgaming, Amatic, Push Gaming, Betsoft, Gameart, Playngo, Pragmatic Play, etc. Some of the games had themes to match the Valentine’s season, especially the tournaments, which are really creative.
Here is a checklist of games available on the website:
You'll find the different game categories neatly organized as you explore the homepage, making it a breeze to find your favorite games. Whether you're into slots, poker, blackjack, or roulette, each game has its own dedicated section.
You can also hover over the “Casino” tab on the menu bar to see all available categories. You can easily browse through the games displayed for that particular category with a click.
The website has a search bar that lets you quickly find game games and filter them by their providers.
Navigating through the games is so smooth and intuitive; You just glide through!
Frank Casino claims to have 24/7 customer support. Contact the support team via live chat, email, and phone calls. Their email address and phone number are support@frankclubcasino.com and +448081699452. We got this information from “Contact Us” in the shortcuts at the bottom of the home page. We clicked the question mark icon on the far left of the menu bar to find the live chat.
We started a chat with a support agent by asking a simple question. In a bit of time, we received a polite reply.
We asked a more complicated question the second time to see how much the agent knew. They took a bit longer to reply this time, but the response was very informative. The agent even apologized for the delay.
We asked the agent one more tricky question and got a response in about two minutes. The agent gave a lengthy response, explaining every detail we needed to know.
Generally, we were satisfied with the agent’s services. They were very knowledgeable and polite.
We then contacted their email support and got a response after an hour. We asked about their responsible gaming measures, and they have none. This means players would be unable to set limits on their account on the casino site. If you have any problems with gambling, we would advise considering another casino.
Frank Casino has a Curacao licensine. The website is run by Hazarion N.V. (registration number 140326) in Curacao. The address is Kaya Richard J. Beaujon z/n, P.O. Box 6248. The official license number is 1668/JAZ, issued by Curaçao eGaming and regulated by the Government of Curaçao.
Goldraven Industries Ltd (registration number HE409187) operates as an Agent for the license-holding entity. Their registered office is at 1-3 Bouboulinas Street, Bouboulina Building, Office 42, 1060, Nicosia, Cyprus, and their business is located at Kypranoros Street 13, 3rd floor, EVI BUILDING, 1061, Nicosia, Cyprus.
Frank Casino does not have a designated page for its payment methods. We removed a lot of points for this because players should be able to review a casino's payment options before deciding to sign up there.
Looking at the article and logos of payment options at the bottom of the home website, you can deposit and withdraw using credit/debit cards like Visa and Master Cards, e-wallets like Neteller and Skrill, prepaid cards, Paysafe, Neosurf, and many others. We did not find any information on transaction processing times.
Frank Casino has a cool-looking “Promotions” page where we saw enticing welcome, cashback, and spin-to-win bonuses. We also saw tournaments and lottery games. Only two of these offers were constant; the rest were expiring soon, and some were coming soon.
Although the page has an excellent design, we think it is a bit congested and distracting. It took a lot of work to understand at first glance, and it was tricky to navigate through the offers. Choose between the “Casino,” “Tournaments,” and “Lotteries” promotions.
Here are some of the offers we found on Frank Casino’s website:
Despite their generosity, Frank Casino’s bonuses are very fair, with low wagering requirements. Read about each bonus on the “Promotions” page, or click “Bonus Terms” in the shortcuts to see the terms and requirements.
The general terms and conditions were clear and neatly organized. The page was itemized with headings relating to different aspects of the website. We did not find information on the withdrawal limits, so the terms weren’t comprehensive.
Below, we outlined Frank Casino’s wagering requirements, withdrawal limits, and KYC procedure.
We asked a support agent about the withdrawal limits and were told that Frank Casino only has a monthly limit of $100,000. This is a high withdrawal limit that won’t limit players, including high rollers.
Frank Casino's process to verify your identity (known as KYC) is relatively straightforward. Here's what they need:
If you used a plastic card to deposit money, they might ask for copies of both sides. Ensure the first six and last four digits of the card number are visible; for embossed cards, these should be visible on the back, too. Always hide the middle numbers and the CVV2 code for security.
Our experience with Frank Casino was generally good, but our review also highlights some concerns we had. The website’s appealing interface and smooth functioning were the major highlights of our experience.
The game selection included a good amount of slots, table games, and themed tournaments. They also offer spicy bonuses and rewards with fair and transparent terms.
The customer support was excellent. The agents were responsive and knowledgeable during our interactions. They claimed to be available 24/7, but we could not reach any of them at some point.
The website has a legal license, so you are safe with them. But their moderate reputation means you should be cautious if you eventually play here. We saw many payment methods logos, but the absence of a payments page and information on transaction times is a drawback.
Also, they have no responsible gambling measures to help people who might be struggling with gambling. We advise these people to consider other online casinos.
Remember that the views expressed in the review are based on our experience with the website. We encourage players to research and consider their preferences before making their final decision. Stay safe, and we wish you the best of luck!
Live Chat - YesSupport Mail Email: support@frankcasino.com
