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Golden Star Casino has an elegant website design with stunning images. They have a huge selection of games, including table games, slots, and live dealer games. They also have generous bonuses with responsive support.
But do these make them good enough to be part of your online gambling journey? Or are there any hidden flaws? Find the answers to these and any other questions you have in this comprehensive review. Our experts have done the work; all you have to do is read! Welcome to our tour of the Golden Star Casino website!
Golden Star Casino generally enjoys a good online reputation. However, there have been complaints from users about the withdrawal times, which is a concern. On the bright side, a casino representative is actively addressing these complaints and working to resolve the issues.
There are also some grumbles about the KYC (Know Your Customer) process. To avoid any hiccups, ensure you fully understand the KYC requirements and what's needed for smooth withdrawals. Keep these in mind, and you will have a pleasant experience at Golden Star Casino.
Golden Star Casino has a beautiful landing page. Black and gold were the website's running theme, giving it an elegant feel. It also made it easy to include other colors in the design without looking too busy. The most prominent thing on the landing page was a huge banner that displayed the bonuses they offer in a slide show.
At the top of the page was a menu bar that kept updating the jackpot being won on the page under different categories such as “Prime,” “Middle,” and “Money.” Clicking on the “More Info” button beside this took us to a page detailing their progressive jackpots.
“Log In” and “Sign Up” buttons were on the sidebar. Under these were
“All games,” “Tournaments,” “Promotions,” “Jackpots,” and “Payments,” amongst others, with which you can navigate to other pages on the website.
Scrolling down led us to the casino games segment of the homepage. First, we saw a menu bar containing different categories of games: “LOBBY,” “SLOTS,” “LIVE CASINO,” “BONUS BUY,” “JACKPOT GAMES,” “TABLE GAMES,” “OTHER,” “TOP GAMES,” “CRYPTO GAMES.” Clicking on any of these shows only the games in each category.
Under this menu bar was a filter to view games by game provider. Then we scrolled down to see some of their games under categories like “Top Games,” “New Games,” “Crypto Games,” etc.
Then we saw an array of their winners, which updated constantly. You can switch between viewing their Top Winners or Latest Winners. Some of their promotions were displayed after this.
This led us to an article about the casino, after which we got to the bottom of the page. At the bottom, we saw icons of accepted payment methods and some notable game providers. Their licensing information, contact information, and certifications were also included here. The page ended with links and shortcuts to other pages on their website.
Clicking “All Games” on the sidebar took us to their dedicated games page. They have a wide selection of over 3000 unique game titles, with over a thousand slot games.
They have many reputable game providers, including Netgame, Pragmatic Play, Platypus, etc., as indicated on the website.
Here is a checklist of available games on Golden Star Casino’s website:
Browsing through Golden Star Casino’s game selection was easy. The games are neatly categorized on both the sidebar and the menu bar. Also, you can click the game providers bar under the menu bar to sort the games by game provider. This is an excellent feature, as players who prefer a particular provider can easily find their games to play.
Also, there is a search bar to find games by title, but it's not possible to filter the search.
We clicked “Live Chat” on the sidebar, and a short form to fill in a name and email address popped up.
After filling out this form, we were connected to a chatbot. The first thing we were asked to do was choose our language. They had three language options, and they got extra points for this.
We communicated with the chatbot a little. It brought little option boxes, which we used to ask about their KYC process by picking which option applied.
After this, we asked to speak to a real agent and were connected to one in less than a minute.
The response time took as short as within a minute and as long as 5 minutes for some responses. The support was very knowledgeable about the casino and gave helpful answers each time.
The agent was not as friendly as we would have liked, but we got all the necessary answers to our questions.
Apart from live chat, you can choose to reach them via email or mobile:
We also tested their email support. We sent an email asking two questions and got a response after about 2 hours. We had to send a follow-up email to clarify one of our questions. The reply came 8 hours later with a knowledgeable answer to our question. Golden Star Casino’s email support is helpful.
GoldenStar-Casino.com is owned and operated by Dama N.V., a company incorporated under the laws of Curacao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. operates under E-gaming license No. 8048/JAZ2020-13, issued by Antillephone N.V. and authorized by the government of Curacao.
Friolion Ltd., another company in the DAMA group, is incorporated under the laws of Cyprus with registration number ΗΕ 419102 and registered address at Leandrou, 12A 3086, Limassol, Cyprus. It acts as a facilitating company within the DAMA group. The DAMA group operates under Curacao's E-gaming license (8048/JAZ2020-13).
It's important to note that all payments made with Paysafe are processed through Dama N.V.
Many Payment methods are offered by Golden Star Casino, which makes it possible for different players to choose their preferred and most convenient payment method. Most of their processing times are instant except for Visa, MasterCard, and wire transfers, which take 1-3 working days. Some payment options attract processing fees, and you can review these before deciding which method to use.
Golden Star online casino has 18 accepted deposit methods, including e-wallets like Skrill and Neteller, cards like Visa and MasterCard, cryptocurrencies, and wire transfers. The Payments page clearly states their processing fees, times, and limits.
Withdrawals are processed between 0 to 48 hours, and there are 20 options for players to choose from. The fees for each method, including the processing times and limits, were also clearly stated. Only a few countries can use MasterCard; the list can be found on their Payments page.
Golden Star Casino had six available promotions when we wrote this review. Three of which were their VIP program, Lottery, and a tournament. We reviewed these and listed the three permanent ones for you below.
The terms and conditions of Golden Star online casino were clear and easy to read. The bonus terms were on a different page from the general terms, which made browsing through them convenient.
We reviewed the terms and extracted some essential information for you below.
We consider their no-bonus wagering requirement of 3x too high. However, players are allowed to withdraw before meeting this 3x requirement but would have to pay the transaction processing cost.
Golden Star casino site left a great impression on us as we found many things we liked while reviewing the website, but there were a few minor hitches.
We liked the website design and how easy it was to navigate. Everything was easy to find and well-placed. They had over 3000 games for players to choose from with reputable providers, making their games trustworthy. They have a mobile app that players can download and play on the go.
You can choose between live chat, mobile, or email support to contact support. These diverse contact mediums make it convenient for players to get necessary solutions to their issues. Their live chat is available in three languages, catering to players from diverse backgrounds.
Golden Star casino website is licensed, and they have a great reputation among online players. You can feel safe when you play here. Their bonuses had fair terms. Their general terms were also straightforward, with high withdrawal limits, which is great for players. The only thing we did not like was their high no-bonus withdrawal limit. However, players can withdraw before meeting this requirement if they pay the cost of transaction processing.
There have been complaints about their withdrawal times and KYC process. The good news is Golden Star Casino has a representative actively working on fixing withdrawal issues. Also, understanding their KYC process before you start playing will save you from hitches.
This review is purely based on our experience and opinions. It is possible for someone else to have a different experience, so we recommend trying out this website yourself to see if it meets your expectations before making your final decision. We wish you the best of luck in your online gaming endeavors.
Live chat is available 24/7. You can also contact by Email : [email protected] by phone : +442080896812
