You can also reach them by email: [email protected]. Or you can use a 24/7 Live Chat Feature
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| LEVEL | CASHBACK |
|---|---|
| BARON / BARONESS | 5% |
| COUNT / COUNTESS | 7% |
| MARQUESS / MARCHIONESS | 9% |
| DUKE / DUCHESS | 11% |
| PRINCE / PRINCESS | 13% |
| KING / QUEEN | 15% |
| CONDITIONS | |
|---|---|
| Wagering | WAGER FREE |
| Minimum net loss | €/$500 |
| *Bets made while playing with an active bonus do not contribute to Cashback for All bonus count | |
| **Min deposit values from 00:00 (UTC) since last Thursday until 23:59 (UTC) Wednesday (excluding current period) should be greater than: €/$500 / C$750 / NZ$750 | |
| ***Min loss sum (without bonus money) from 00:00 (UTC) since last Thursday until 23:59 (UTC) Wednesday (excluding current period) should be greater than: €/$500 / C$750 / NZ$750 | |
| CONDITIONS | |
|---|---|
| Max win | NO MAX WIN |
| Min deposit | €/$30 |
| Wagering | 30x |
| Valid | Any day, Once per week |
| *Bonus available once a week, any day. | |
| **Bonus minimum deposit €/$30 / C$45 / NZ$45. | |
| ***50% up to €/$75 / C$113 / NZ$113. | |
| ****Bonus wager 30x. | |
| *****NO MAX WIN. | |
| CONDITIONS | |
|---|---|
| Max win | NO MAX WIN |
| Min deposit | €/$30 |
| Wagering | 30x |
| Valid | Any day, Once per week |
| *Spin Your Week Bonus available once a week, any day. | |
| **Spin Your Week Bonus minimum deposit €/$30, C$45, NZ$45. | |
| ***Spin Your Week Bonus wager 30x. | |
| ****Spin Your Week Bonus NO MAX WIN. | |
| *****Spin Your Week Bonus 50 Free Spins will be given on Pragmatic Play “Sugar Rush”. In case of provider’s unavailability, 50 Free Spins will be given on Wazdan’s “Hot Party Deluxe”. | |
| ******Spin Your Week Bonus 50 Free Spins are available for 3 days after activation. | |
Choosing the right online casino can be challenging, but our experts have got your back! We've thoroughly checked out Kingbilly Online Casino to help you make an informed decision. Our unbiased review covers all the crucial details, from its catchy Royal theme to its exciting promotions. If you're wondering whether Kingbilly is the right place for your bets, our guide has you covered. Find out if it's a standout choice among other online casinos by reading our in-depth analysis.
King Billy Casino is a well-known name in online gaming. It has a good reputation among players and industry watchers. Some users have concerns about the Know Your Customer (KYC) process, which they find long or complicated. Also, there are reports of delayed payments. It's worth mentioning that these payments do get to the players eventually. This shows that even though there might be delays, the casino meets its financial commitments. Despite these problems, King Billy Casino is still well-regarded for its overall service and reliability. It remains a trusted and respected online casino.
The first thing we noticed when we visited Kingbilly’s website was the very creative Royal theme and vibrant colors. The home page featured a menu bar at the top. “Promos,” “Banking,” “Tournaments,” “VIP,” “Legend,” “Jackpots,” “Create Account,” and “Login buttons” are in the menu bar. To the left of the screen is an exciting welcome bonus displayed above a create account button, which we thought was great marketing. On the right is a Help button, which shows a popup menu when clicked. Below this, there’s a slider to choose between different regions/languages. We also noticed a floating ‘Help’ button, identified by a crown icon, at the bottom right corner of the screen. This help button is a shortcut to contact customer support; more details on this are below.
Scrolling down, we saw a menu bar containing the different game categories available, their providers, and a search option to help you find your favorite games and selections of top casino games and new casino games below it. Navigating through the website was straightforward.
We came across a “Winners'' section on the homepage displaying winners in different games. We thought this was another creative addition, as it showed some vast wins, making the games more attractive.
Reaching the bottom of the home page, we found icons of Kingbilly’s game providers, supported payment methods, links to their social platforms, and shortcuts to the Help, Info, Promotions, Partners, and Game pages. We also found Kingbilly’s licensing information and some notable awards showing that Kingbilly has a good reputation.
Kingbilly online casino has many exciting casino game options from many reputable game providers, as seen in the image below.
Here is a checklist of casino games available on Kingbilly’s website:
A menu bar on Kingbilly online casino’s homepage shows the categories of games available. The games are well-arranged and easy to navigate through. The menu bar also features a helpful search bar, allowing you to search for whatever games you want.
You can apply the "provider" filter to your search if you want to play games by a particular game provider.
Kingbilly’s customer support is a little brown icon at the bottom right corner of the homepage. Clicking on it first shows an option to search through the FAQs for your issue. There’s a “Help” option where you can read articles related to your questions.
Reaching the live chat is not as straightforward as we would have liked. We had to try different things before we could figure it out. To reach the live chat, we clicked on an article, scrolled to the end, and then chose this emoji: "😞" before we saw the option to contact live support.
A chatbot first attended to us with a series of prompts. After the third prompt, we had the option to speak with an agent. Once connected to an actual human, we started with an easy question.
We asked if they accepted players from Belize, but instead of giving us a straightforward answer, the agent asked for our location. We had to repeat the question before we got a good answer, and we did not like this.
Also, the agent closed the chat before we could ask a follow-up and more technical questions. We deducted many points for this because the customer should determine when the conversation ends, and the agent should have checked that they had answered all of our questions.
They don’t have a mobile number support to the best of our knowledge.
We contacted them via email at [email protected]. About two hours later, we received a reply to our question, which is a good response time for email support. The answers were straight to the point and easy to understand.
King Billy Casino’s email support is definitely a better alternative to its live chat. We advise players to opt for this instead if it's not an urgent issue, and they can wait up to 2 hours for a response.
King Billy is run by N1 Interactive Ltd, a company in Malta with registration number C 81457 and address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. KingBilly.com is authorised and overseen by the Malta Gaming Authority under licences: MGA/B2C/394/2017 (issued on 01/08/2018).
You can find the payment and processing information by clicking on Banking on the menu bar at the top of the homepage. The Banking page shows many payment options the website supports, transaction limits, and processing times. We like that Kingbilly online casino offers a variety of ways to pay because most users can find their preferred payment option. Showing their processing times and limits is also a great addition to the page, giving users a heads-up on what to expect with the different payment methods.
The deposit processing times were specified as follows:
Note that deposits via EcoPayZ are not available for countries that belong to the European Economic Area (EEA).
For Withdrawals, the processing times were specified as follows:
Clicking on ‘Promos” from the menu bar led us to the promotions page. Only six offers were presented, with one of them still unavailable. There was also a VIP option showing some exclusive offers, but none were available.
The offers we found on the promotions page are:
King Billy Casino’s terms are clearly written and easy to understand. They are also comprehensive, and you can find the necessary details you need to know before you start playing there. However, we consider their no-bonus wagering requirement of 3x too high.
We carefully reviewed the terms and have summarized some important information for you below.
*The documents are required in Latin or Cyrillic alphabet. If a player doesn’t have an opportunity to provide documents in the alphabets mentioned above, the casino reserves the right to demand video verification where a player shows their documents.
In our look at Kingbilly Online Casino, we found some good things and a few areas to improve. The website's cool Royal theme and easy-to-use menu make it welcoming. They advertise bonuses well, especially the welcome bonus, and the floating 'Help' button for live chat is handy. The casino offers various games, from tournaments to live dealers, jackpots, and specialty games. Displaying winners is a nice touch.
However, we had some issues with customer support. Finding live chat wasn't straightforward, and the chat closed abruptly. There's no phone or email support. Their no-deposit wagering requirement of 3x is also too high.
The casino's licensing and awards add credibility, and the Banking page is transparent about payment options and processing times.
Remember, this review is based on our opinions and experiences. What matters most to you might be different. Please do your own research before deciding on which online casino site to play at. Stay safe, and have fun gambling online!
You can also reach them by email: [email protected]. Or you can use a 24/7 Live Chat Feature
