A friendly customer service team is on hand to answer any questions you may have 24 hours a day, 7 days a week via Chat and E-Mail. E-Mail: customerservice-international@mrgreen.com
Check the full bonus terms and specifications on Mr.Green
Have you ever heard of “The Gentleman of Online Casinos”? We bring you an expert review of Mr Green Online Casino, letting you know if it is truly worthy of the title or if it is only self-acclaimed. Keep reading to find out if Mr Green Online Casino is a good choice for you.
Mr Green Casino generally has a positive online reputation. However, there are some concerns about its KYC process, which we will cover in our review. We advise reviewing it to ensure you are well-informed.
While Mr Green Casino is accommodating when receiving deposits, users have encountered questions and challenges during withdrawals. Being aware of the KYC process in advance can help avoid unexpected issues. It is important to know what you're going into, as Mr Green Casino prioritizes security measures during withdrawals.
Our first visit to the website did not spark much excitement due to the almost too-simple design. However, users who prefer a minimalist design may find it appealing. The website was very simple to understand and navigate, and the text and graphics were clear. The first thing you will notice on the home page is an orange “Join Now,” allowing you to sign up on their website. There is also another “Join Now” button at the top right corner of the screen, with a “Log In” option right beside it. At the top left corner of the screen, you’ll notice a menu icon, which, when clicked, pops up a collapsable menu bar, which is also minimalist and very convenient.
The menu bar features promotions, jackpot games, live casino, sports, online slots, blackjack, and many other options. Scrolling to the bottom, you will also see an option to change the site’s language to your preferred language, showing that they care about players from all over the world.
Clicking on the sports option on the menu bar took us to the sports betting page, where you can wager on a couple of sports, including basketball, American football, soccer, and ice hockey. They do not offer a wide variety of sports betting options.
Scrolling down the home page, we came across a write-up with headings; “What is an Online Casino?” and “Why Play Casino Online at Mr Green?” Below it is a button that says “View all casino games,” which redirects you to the game page.
We then saw a white-background section that gives short overviews of some major features of the website, which we found very interesting. These highlights include “Live casino,” “Mobile casino,” “Live betting,” and ‘Apps,” which talk about the availability of their website on Android and IOS. It also describes various game types available on the website and, further down, a section that discusses casino bonuses, highlighting two popular bonus types: Welcome bonus and Free spins.
At the bottom of the page, you will find links to their YouTube and LinkedIn. You will also find shortcuts to the different game options, site map, “about us”, their blog, promotions, withdrawals, deposits, and a few others. These shortcuts make it easy for you to go anywhere on the site after scrolling to the bottom while going through the home page. You will also find links to download the mobile app on either Android or IOS. Right below the app download links are icons of the different payment methods supported by the website.
Mr Green Online Casino features many of the most popular online casino game options from notable game providers like Plan Go, Microgaming, Playtech, NetEnt, and Yggdrasil Gaming.
Below is a checklist of games available on the website:
We noticed that most of the options on the casino page displayed an error. Therefore, we couldn’t access that game option.
We contacted customer support regarding this, and you can only view the game options after you log in. We don’t like this feature as we believe players should be able to review the game offerings of an online casino before deciding whether or not to create an account there.
The only way we could view the games was by clicking on “game rules” on the sidebar, which led us to a page with all the games available listed under different categories. We found this to be strange, and it could also make it hard for users to locate the games.
To get to the customer support page, you have to click on the help icon located at the bottom right corner of the home page. It is represented by a question mark in a speech bubble. Clicking on the icon takes you to the support page, where you will find a search bar where you can search your issue and read answers to related topics.
There is also a live chat feature which can be accessed by clicking the “contact us” icon at the bottom of the page.
This then leads to a page where you fill in your details before you can be connected to a support agent.
It took less than a minute for us to be connected after we filled in our details. The support had a quick response time to all of our questions. In terms of knowlegeability, we’ll rank them average. This is because they did not have very precise answers to our questions.
You can only reach customer support via live chat. They don't have mobile or email support.
Mr Green Limited is a company registered in line with Maltese Law (registration no C43260). The registered office is situated at Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta. The company operates under the Malta Gaming Authority and possesses license MGA/CRP/121/2006, issued on November 1, 2018. This license is valid until March 19, 2028, allowing Mr Green Limited to offer Type 1, Type 2, and Type 3 gaming services.
Mr Green Casino offers a few payment methods, but they prefer e-wallets. They also accept credit/debit cards. The payment processing times are not stated on the website.
Mr Green Casino has a variety of promotions. We think they are generous and the terms are fair. Each bonus has its terms and wagering requirements. Not all casino games count toward fulfilling this requirement, so we advise carefully reading the terms of any bonus you want to claim. At the time we wrote this review, these were the bonuses available:
Mr Green’s promotions come with fair and straightforward terms, which can be found under the descriptions of each of the promotions. Their general terms and conditions are also straightforward but we did not find some important details in it.
Mr Green Online Casino’s withdrawal limits are a little different from other casinos we’ve checked out. They don’t specify the maximum daily, weekly, or monthly limits. Instead, they have a minimum withdrawal limit per request. This limit varies depending on your location and your withdrawal method.
They also have fees for withdrawals, which you can find in their terms and conditions.
The wagering requirements of Mr Green's casino site are:
The KYC process involves:
In case the player doesn't have an opportunity to provide the documents in the above-mentioned alphabets, Bets.io casino reserves the right to demand video verification where the player shows his/her documents
Overall, Mr Green Online Casino is a good choice for players. It has an overall positive reputation. Most complaints have been about its KYC process, which we advise being aware of before you proceed with registering here.
The website's neat design and user-friendly menus make it easy to find your way around. Mr Green is known for its commitment to responsible gambling. They provide tools and resources to help you manage your gameplay and set limits to ensure a safe and enjoyable experience. Additionally, the casino provides informative articles about itself and its games.
But there are a couple of things we didn't like. We found it inconvenient that users need to log in to access the game selection, and we deducted some points because of this. Also, their terms can be more comprehensive to help players find important details like withdrawal limits easily.
We know things can get better, so we'll update this review when we see changes. Bearing this in mind, please do your own research before deciding to play at Mr Green or any other casino. Our assessment is based on our opinions and experiences. Also, remember always to gamble responsibly and have fun! Good luck!
A friendly customer service team is on hand to answer any questions you may have 24 hours a day, 7 days a week via Chat and E-Mail. E-Mail: customerservice-international@mrgreen.com