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Playfina is one of the new casino sites in the industry competing for the top spot. The website was launched in 2022 and has fast caught the attention of many online casino players.
Playfina has an impressive game catalog accessible to players from regions where gambling is legal and regulated. Another attractive feature of Playfina is its bonuses.
We thoroughly reviewed the website, both onsite and their player’s comments offsite. This page details our findings. It also expresses our opinions about the website, and they’ll help you decide if Playfina is a good choice for you. Keep reading to find out!
Playfina Casino has an overall fair reputation. Some of their users have complained about their customer support services, but we did not experience any issues when we tested the support. There have also been complaints about the KYC process and delays in payments. These complaints caused us to deduct some points from their reputation score.
We will continue to check to see if the casino has done anything to address these complaints and update this review.
The first thing we noticed about the Playfina casino website was its impressive design. Playfina uses a combination of dark and bright colors with high-quality graphics, especially on the promotions slider.
The promotions slider at the top of the home page showcases a range of offers. The most notable one is a welcome package consisting of three different deposit bonuses, free spins, and another secret bonus. The slider also highlights the exciting tournaments and other generous offers at Playfina Casino. You’ll learn more about these offers in the “Promotions” section of this review.
Above the slider is a menu bar and a collapsible sidebar to the left. Both menus help you navigate around Playfina’s well-organized website.
Below the slider are different categories of casino games available on the website. We liked how the website includes the provider of each game under the title. We also liked how easy it was to understand the categories and how they are arranged. We gave the website extra points for this.
We enjoyed scrolling through the home page to see the sleek graphics and functions. At the bottom of the home page are some helpful FAQs, shortcuts, and exciting awards and certificates.
Playfina’s game catalog makes it a top contender among casino sites. With over 5000 games, you’re sure to find some of your favorite game titles and discover others that you’ll absolutely love. They have it all, from slots to table games and live dealers.
Here is a checklist of games you can play at Playfina Online Casino:
Playfina already showcases its games on the home page, which is super easy to navigate. The menu bar and sidebar at the top also allow you to access the casino lobby, live dealers, and tournaments.
In the casino lobby, we saw many game categories. Each one we clicked on presented rows of fantastic game titles.
We tested the search bar for glitches and found none. It was helpful and displayed our searches very quickly.
Before leaving the lobby, we noticed a filter beside the search bar that lets you filter the games by their providers. We prefer websites with filters because they make it easier to search for games, so we added points for this.
You can contact Playfina for support via email or live chat if you run into any issues. The support email address is [email protected].
We found the live chat option on the sidebar at the top of the home page.
Before connecting with a support agent, we had to fill out a short form.
After entering the required information, we were connected with a chatbot, so we asked to speak with an agent. We waited about five minutes, then someone attended to us.
We started the conversation with a simple question. The agent's reply was quick and straight to the point, and we got the answer we needed.
The following two questions we asked were a bit more complicated, but the agent was on point yet again.
We also tested their email support but received no response after over a week. Overall, we enjoyed Playfina’s customer support services. The agent we spoke with was polite and replied very quickly, which earned the website some points. However, their lack of reliable email support caused them to lose a few points.
Playfina Online Casino is owned and run by Dama N.V., a company registered in Curacao with the number 152125. The company's address is Scharlooweg 39, Willemstad, Curacao.
Dama N.V., on the other hand, operates under the E-gaming license number 8048/JAZ2020-13. The license was issued by Antillephone N.V. and authorized by the government of Curacao.
Playfina does not have a dedicated banking page on its website. However, while reviewing the terms and conditions, we read a section stating that Playfina supports Visa cards, MasterCard, bank transfers, e-wallets, and other alternative payment methods.
Playfina accepts EUR, USD, CAD, AUD, NZD, NOK, INR, and BCH. It also accepts cryptocurrencies like BTC, LTC, ETH, DOGE, XRP, USDT, ADA, TRX, and BNB.
Playfina Online Casino offers many bonuses, out of which five are permanent. They were: their welcome package, reload bonuses, and special offers. We reviewed these bonuses and have listed the more permanent ones for you below:
Top casino sites must have a presentable terms and conditions page so players can easily read and understand.
The information on Playfina Casino’s terms and conditions page is arranged into different sections. The texts are bold, clear, and well-spaced.
We reviewed Playfina’s terms and conditions to ensure they met our standards. Below, we’ve outlined Playfina’s wagering requirements, withdrawal limits, and KYC procedure.
Playfina’s withdrawal limits are:
Playfina’s wagering requirement for no-bonus withdrawals is high. Ideally, it should be 1x.
To verify your casino account, Playfina may request the following:
If you can’t provide any of the documents mentioned above, Playfina can demand video verification.
Overall, our experience with Playfina Online Casino was great. While we did not personally experience some of their players' complaints, we considered this when giving our reputation ranking. We think you should do the same, as the best way to know how a casino site treats its players is through its reviews.
Playfina’s website has a very nice user interface and is easy to use. It offers many games and good promotions. We also had a great experience with their customer support. The live chat agent we spoke with was very helpful and quick to respond.
One downside is that Playfina does not have a separate payment information page. Additionally, the requirements for withdrawing money without a bonus are high. On the plus side, Playfina accepts many payment methods, including cryptocurrencies.
In summary, different users will have different experiences. This review only describes our experience with the website. So, don’t just take our word for it; do your research to make an informed decision. Remember, your safety should be your utmost priority when you gamble online. We wish you the best of luck!
