Truefortune is an online and mobile casino with a range of rival casino games. After thorough analysis, we have curated an expert review of Truefortune's website. So, if you’re considering gambling on their website, you should check out this review to find out if it is indeed the right choice for you. Our goal is to ensure our users have the best online gambling experience.
Truefortune Casino has an overall bad reputation, with numerous negative reviews from players. We find their maximum withdrawal terms unfair. Most of all, the absence of a legitimate license raises a lot of concern about the site's legitimacy and commitment to responsible gaming practices. We suggest being cautious if you decide to play here. However, considering other options might be a better idea.
Truefortune’s website had a theme resembling a thrilling horror movie on our first visit. This was very exciting. Despite the creative theme, they opted for a more basic approach to the design, making the website easy for our experts to understand and navigate.
The homepage featured a menu bar at the top. We saw a few tabs within the menu bar: "Login," "Games," "Instant Casino," "Mobile Casino," "Promotions," "Bonuses," and "Join."
A purple "Play Now" button at the far left took us to the casino games hub. Here, we saw the different categories of games available on their website. There was also a blue "Log in" button at the top of the home page, with an enticing 200% welcome bonus, encouraging you to sign up on their website and join the fun.
Scrolling down, we were presented with various slot game titles on display, which took up most of the home page, with their star ratings below each.
At the bottom of the home page, we saw an informative article on Truefortune Casino. This is an excellent addition for players who want to read a little about the casino before playing.
Then we saw links to "Promotions," "Support," "Mobile slots," and "Banking."
We noticed that clicking on the Games, Instant Casino, Mobile Casino, Promotions, and Bonuses tabs led us to pages similar to the home page. Each page displayed a welcome bonus at the top, a variety of slot games through most of the page, and an article at the bottom. The only difference was the article for each page was related to the page. We took a screenshot of an example of this below.
Truefortune Casino has a variety of casino games on its website. They claim these games have reputable providers, but we didn’t find any game providers mentioned on the site.
Here’s a checklist of games available on Truefortune’s website.
Truefortune’s website was easy to navigate, but finding the game options available was not straightforward. We tried the “Games,” “Instant Casino,” and “Mobile Casino” options on the menu bar and found the same slot options as on the homepage.
The only way we could find the game categories was by clicking on "Login," "Join," or "Play Now." When we clicked any of these, it took us to a page that we think should have been the home page.
It displayed the game categories at the top and a few titles in the middle. A floating search bar at the top right corner of the page allowed you to search game titles, categories, and providers. Unfortunately, the search bar did not have filters, making it more challenging to search through games. You must know the game title you wish to search for.
At the bottom of this page was a button to change the language, a live chat button, logos of the payment options available, and a more expanded shortcuts section.
To reach customer support, click “support” at the bottom of the page or on the sidebar. This took us to a page with all their customer support information, including the email and phone number. Then, we clicked on the “live support” button. We would have preferred the live chat icon on the home page.
We didn't get a response when we first contacted the live support. We tried again a couple of hours later and got a quick reply. We started with an easy question and could only ask one more question before we got disconnected. The agent responded very fast but did not seem knowledgeable enough about the casino, judging by the answers we got to our questions.
You can contact Truefortune’s customer support via email and mobile.
Their telephone lines are:
We tested their email support but did not get a response even after three days. Overall, the customer support experience is not good. It was very frustrating communicating with their live chat, and there was no response from the email support.
We could not find Truefortune’s licensing information anywhere on their website. After doing some research, we discovered that Truefortune operates without a legal license.
To find Truefortune’s payment information, we clicked on ‘Banking’ from the shortcuts at the bottom of the home page.
Deposits can be made in USD, AUD, GBP, EUR, ZAR, and Bitcoin. Bitcoins are secure, using complex algorithms. Traditional currency deposits can be made with options like Ecopayz, Ecocard, MasterCard, Visa, Skrill, and Neteller. Transactions are fully secure. Withdrawals follow a similar process after casino approval.
We found that withdrawals are subject to some processing fees from the terms and conditions. Withdrawal fees (Wire, Neteller, Direct-to-Card, etc.) range from $10 to $40 (USD, EUR, GBP) and vary depending on location. There is also a 3% to 6.5% fee for processing credit card deposits.
These withdrawal fees are too high and unfair to players. Players shouldn’t have to pay this much to withdraw their earnings from a casino site.
Clicking on the Promotions tab in the menu bar at the top of the home page didn’t display any promotions. Neither did the Bonuses tab. We clicked on "Play Now," and it took us to the casino hub. At the top left corner of the page, we found a menu icon that displayed a sidebar when we clicked it. On the sidebar, we found "Promotions."
Here, we found just three bonuses, which we reviewed for you:
Finding Truefortune’s terms and conditions was tricky. We could not find them anywhere on the home page, so we clicked on ‘Play Now’ and scrolled to the bottom, where we found shortcuts. There, we found a Terms and Conditions section.
On reviewing the terms, we did not find them clear enough. We had to read through them a few times to understand what they meant. The terms were also not comprehensive. It doesn’t contain all the information we find necessary.
We consulted the customer support to get some of the details, and we’ve outlined the wagering requirements, withdrawal limits, and KYC procedure for you below.
If you have used an alternative payment method, such as Neteller or Skrill, the documentation required is as follows:
In our opinion, Truefortune Casino's website's not-so-good aspects are more than the good ones. The design is simple but exciting; however, the game variety is limited. Finding games was tricky, and customer support was not easy to locate. It also took long to get a response.
The absence of licensing information is a significant concern. The terms and conditions were also not clear enough.
Truefortune seemed nice initially, but we discovered many red flags on the website. Considering these factors, you should be extremely careful if you decide to gamble on Truefortune Casino. We have other casino options on our website if you don’t think this casino site is for you. Remember, these opinions are based on our analysis. We encourage you to do your own findings before playing at any casino site.
Live chat is available 24/7. In addition to that you can contanct via Email or Phone - Emailsupport@true-fortune.comFor financial issues contact finance atdocuments@true-fortune.comTelephoneFrance - (+33) (0)1 789 00368Spain - (+34) 91 290 1420International - (+1) 718 732 0154
