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WikiLuck Online Casino Review

WikiLuck Casino Review

3.9/5
User Score (2.50)
★★★★★
★★★★★
0 User Reviews
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Play Now!
WikiLuck Casino Pros
Beautiful website.
WikiLuck Casino Cons
Below average reputation.
Poor customer support.
Unfair terms.
3.9/5
User Score (2.50)
★★★★★
★★★★★
0 User Reviews
+
WikiLuck withdrawal limits
Withdrawal Limits
Weekly $/€ 5000
WikiLuck withdrawal limits
Withdrawal Limits
Weekly $/€ 5000
WikiLuck Casino Pros
Beautiful website.
WikiLuck Casino Cons
Below average reputation.
Poor customer support.
Unfair terms.
Game Selection
WikiLuck Casino Pros

WikiLuck Casino Overview

Are you searching for a new casino to add to your gaming radar? If WikiLuck casino is one of the casinos you’re considering, then you’re in the right place.

Our experts have done a deep offsite and onsite review of this casino and brought our findings to you. This new casino has a below-average reputation and unfair terms and conditions. Their customer support is also poor; we tested both email and livechat and detailed our experience in this review. Are these cons a deal breaker for you? Or will the pros more than makeup for them? Keep reading to find out!

Welcome to our WikiLuck Casino Review!

Reputation 

WikiLuck has an overall below-average reputation. Their withdrawal terms are not fair, and we will expand on this later on this page. They have win limits, and dormant accounts could have their accounts confiscated. Due to these, we give them a low reputation score and advise considering other alternatives.

However, it is a new casino, and there is not too much of an online reputation or player reviews to judge by. There is also time to improve, so we will keep watching it closely. 

Design and User Experience

Wiki Luck Casino has a beautiful website. Its predominantly white theme gives the page an attractive layout, allowing it to add other colors without looking too cluttered. The images on the design are also high quality, giving the website an overall elevated look.

The landing page is a huge banner advertising their welcome bonus, a 4-in-1 deposit match package of up to €1000. More details on this bonus and other promotions will follow later on this page. At the top of the page is a menu bar with the brand logo, a flag icon to switch your country, the login, and the Register buttons. The menubar also contains shortcuts to: “Home,” “Casino,” “Live Casino,” “TV Games,” “Virtual Sports,” “Sports,” “Live Betting,” “ESports,” and “Promotions.”

Wikiluck casino landing page

The homepage has no sidebar. We scrolled past this banner to see a section showing their game categories, followed by a few of their recommended casino games. This then led to their sports betting categories and then their game selection. 

Wikiluck casino homepage

After this, we came across their jackpot section, where their jackpot winners and “Total Jackpot” were displayed. These were followed up with their jackpot games. This led to their live casino section, where we saw many available live dealer games on the Wikiluck website.

Wikiluck casino homepage

Then, we reached the bottom of the page. This portion of the homepage has their accepted payment logos, shortcuts to different pages of their website, and licensing information.

Wikiluck casino bottom of homepage

Overall, the WikiLuck website is beautiful and easy to navigate. However, a sidebar would significantly improve users' experience. 

Game Experience

WikiLuck Casino has a large selection of games, including sports betting and TV games. They have a large online slot selection, and we saw titles such as Gate of Olympus, Sweet Bonanza, and Book of The Fallen. The games are supplied by reputable providers, though these are not indicated on each game. Some of these providers are Microgaming, Betsoft, and Evoplay.

Wikiluck casino slots

Here is a checklist of available games on WikiLuck’s website:

  • Tournaments - Yes. There were five running tournaments when we wrote this review.
  • Live dealer games - Yes. They have a separate page for their live casino games. Different variants of live roulette, baccarat, and game shows were available.
  • Jackpot games - Yes. WikiLuck has many jackpot game options, including Noble Sky, Treasure Nile, and Fairy Dust.
  • Specialty games - Yes. Specialty games such as Plinko, Dice, Candy Dreams, and Darts were available.

Navigating Through Games and Filters

Navigating to WikiLuck’s game page is straightforward. You can click “Casino” on either the menu bar or the bottom of the page. On the game page, there’s a menu bar that you can use to switch to the different categories of games available. These are “Video Slots,” “Top Games,” “New Games,” “Table Games,” “Video Poker,” “Jackpot Games,” and “Casual Games.”

There is a search bar to find games by title. This search feature has no filter, so you have to know the specific title of the game you want to play. 

Wikiluck casino game search

There are also two filters to aid navigation. One is for the game providers, and the other can be used to sort games by “Most Popular” or alphabetically.

Wikiluck casino game filters
Wikiluck casino game filters

Customer Support

WikiLuck Casino claims to be available via livechat, email, and phone support. However, we did not find their mobile contact detail on their page. We tested both their live chat and email support, and this section gives a complete description of our experience.

Live Chat

WikiLuck’s livechat is a tiny black message bubble icon at the bottom right of the page.

When we clicked on the chat icon, we were asked to fill in our details. We did this, and our position on the queue was indicated as “2.” After 15 minutes, our position moved up to 1, and then we were connected to an agent within a minute.

Wikiluck casino live chat

The agent asked for our account details, but we informed them that we had yet to register. After this, our question was answered. 

Wikiluck casino live chat

We followed up with a slightly more technical question. The agent asked us to clarify, which we did. The agent was not knowledgeable and once again referred us to the terms and conditions. It was a simple yes or no question that they should have been able to answer clearly.

Wikiluck casino live chat
Wikiluck casino live chat

Overall, our experience with WikiLuck’s livechat left us less than impressed. It took a long time for us to be attended to, but once they did, the agent’s responses came quickly. While the agent was polite and professional, their lack of solid knowledge about the casino caused us to deduct part of their score for customer support.

Email

We then reached out to them via email at [email protected] but got no response even after a week. This made us reduce their customer support score even more.

Licensing and Identity

WikiLuck is owned and operated by NewEra B.V., a company registered in Curacao with the registration number 157707. Its address is Scharlooweg 39, Curacao. NewEra B.V. is licensed and regulated by GC under License No. 365/JAZ.

NewEra B.V. uses NewEra Cyprus Limited as a payment agent in some areas. This company is registered in Cyprus with the registration number HE428202, and its address is Oneworld Parkview House, 4th floor, 2063, Nicosia, Cyprus. NewEra Cyprus Limited handles all payments related to Paysafe.

Payments and Processing Terms

WikiLuck casino does not have a special page for payment methods, so players cannot review the available payment options and processing times before signing in. We removed many points for this because the available payments at a casino are one of the important factors players must consider before making their final decision. Nobody would like to complete the full process of signing up for a casino only to find out that their preferred choice is unavailable.

Promotions

WikiLuck casino had seven available promotions when we wrote this review. Of these, 5 were tournaments, so there were only two permanent promotions, which we have summarized for you below:

  • Welcome Package: It is a 4-in-1 bonus with a minimum deposit of €20. The wagering requirement is 40X, which we consider fair. In total, players can win up to €1000 with the welcome bonus. The screenshot below shows more details of these deposit bonuses, including the bonus codes.
  • Reload Bonus: Using the bonus code WIKIRLD, WikiLuck players can receive 50% of their subsequent deposits, up to €200, as a reload bonus. The minimum deposit is €20, with a wagering requirement of 4X. More details can be found in the bonus terms and conditions. 

Terms

We don’t consider WikiLuck Casino’s terms fair. The withdrawal limits are too low and restrictive for regular players. Also, the no-bonus playthrough requirements are too high. Furthermore, the terms concerning the KYC process are not very clear. We’ll give more details on these in this section.

WikiLuck Casino Withdrawal Limits

WikiLuck’s withdrawal limits vary for regular and VIP customers:

Regular - €5,000 per week

VIP - €100,000 per day.

It is also essential for players to note that if they perform multiple withdrawals within a 30-day time frame, they will be charged with a fee of up to 8% of the withdrawal amount.

WikiLuck Online Casino Wagering Requirements

  • The wagering requirement for a no-bonus withdrawal is 5x.
  • The wagering requirements for bonus withdrawals are 40x.

WikiLuck’s KYC Process

WikiLuck terms do not have full details of their KYC process, but they generally ask for documents that are necessary to prove the customer's identity and/or residency, such as:

  • Personal documentation such as a passport copy
  • Bank statement
  • Credit card Photograph

Parting Words

Our review of WikiLuck casino reviewed a few things we liked and others that we did not.

On one hand, they have a wide selection of casino games covering categories such as slots, live dealer games, jackpots, and casual games. They also offer generous bonuses with fair terms. The website design is beautiful and super easy to navigate. Although they lack a sidebar, the website is well organized, so players can easily figure out where things are. The game search bar and filters are also a plus.

On the other hand, they have a below-average reputation due to their unfair terms. These include low withdrawal limits, high no-bonus playthrough requirements, and the confiscation of the funds of dormant accounts.

WikiLuck is a new casino, so there is still much room for improvement. Also, things constantly change in the online gambling scene, so we will keep updating this review.

Bear in mind that we wrote this review based on our experience and opinions. Individual experiences may vary, so ensure that you do your due diligence and your own research before making your final decision. We hope you stay safe as you continue your online betting endeavors!

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Deposit Methods +
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Accepted Countries +
Aland Islands,
WikiLuck Casino Reviews

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